Critical Elements of Customer Service

While many companies’ main objective is to deliver an incredible customer service experience; some companies deliver it better than others. This two-day workshop is designed around six critical elements of customer service that, when the company applies them, bring customers back to the experience service that creates a competitive edge in the market.

How You Will Benefit:

  • Demonstrate a customer service approach.
  • Understand how your own behavior affects the behavior of others.
  • Demonstrate confidence and skill as a problem solver.
  • Apply techniques to deal with difficult customers.
  • Make a choice to provide customer service.

What You Will Cover:

  • What is customer service? Who are your customers?
  • Meeting expectations.
  • Setting goals.
  • Communication skills and telephone techniques.
  • Dealing with difficult customers and people.
  • Dealing with challenges assertively.
  • Dealing with stress.

Our Training Schedule

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