Skills for Administrative Assistant

Most of us want to take pride in what we do at work, while we don’t really like people we work with, or report to; however, we should be able to interact positively with them. This three-day workshop is about getting the most outcome from your abilities, and encouraging the best in those who work with you, or for you.

How You Will Benefit:

  • Understand the importance of professional presence on the job.
  • How to self-manage to become more effective and efficient.
  • Improved communications skills, including listening, questioning, and being more assertive.
  • Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.

What You Will Cover:

  • Personal best, professional best .
  • Putting others at ease.
  • Distorted thinking.
  • The steps to feeling good.
  • Understanding and improving your assertiveness.
  • Communication skills (written, verbal, non-verbal).
  • Self-management.
  • Setting goals.
  • Working as a team and with difficult people.
  • Learning to say no.
  • Dealing with stress.

Our Training Schedule

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