Managing Difficult Conversations

We have so many interactions throughout the day, it’s rational to expect that some of them are going to be challenging. Whether these conversations you have in person or you manage a virtual team and need to speak with someone in another city; there are techniques that you can use to make these conversations go effortlessly and efficiently. This three-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

How You Will Benefit :

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style and techniques for maximizing that style.
  • Develop more flexibility to use other leadership styles.
  • Search for ways to overcome communication barriers.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

What You Will Cover:

  • Choosing to have the conversation. 
  • Toolkit for successful conversations.
  • Choosing the time and place.
  • Framework for difficult conversations.
  • Conversation template.
  • Staying safe.
  • Role play practice.



Our Training Schedule

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