Conflict Resolution

People usually perceive conflict as a negative thing. However; conflict can actually be a positive instrument for growth and improvement, if it is managed properly.

This two-day workshop will instruct participants to deal with conflicts professionally and learn from its outcome.

How You Will Benefit:

  • Understand conflict.
  • Be able to identify the stages of conflict.
  • Use LECSR to resolve conflict.
  • Identify other ways to resolve conflict.
  • Develop personal skills necessary to resolve conflict.

What You Will Cover:

  • Defining conflict.
  • Types of conflict.
  • Benefits of conflict.
  • Costs of conflict.
  • The role of anger in conflict.
  • The five stages of conflict.
  • The LECSR tool.
  • Setting norms and rules.
  • Seven steps to ironing things out.    
  • Using mediation and facilitation.
  • Confrontational facilitation.
  • Managing differences collaboratively.
  • Asking questions.
  • Listening skills.
  • Non-verbal communication.
  • Problem solving tools.
  • Managing anger and stress.
  • Stress management techniques.
  • Stress management through positive self-talk.
     



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