Conflict Management & Dealing with Difficult People

It is essential for managers to understand the various levels of conflict. Success in dealing with conflicts comes from understanding how people behave, as well as influencing others. In this two-day workshop, you will learn how to turn difficult situations into opportunities for growth.

How You Will Benefit:

  • Recognize how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

What You Will Cover:

  • Conflict as communication.
  • Benefits of confrontation .
  • Preventing problems.
  • Getting focused.
  • Dealing with anger (yours and others).
  • Dealing with problems.
  • The three step conflict resolution model.
  • Changing yourself.
  • Why don’t people do what they are supposed to?
  • De-stress options to use when things get ugly .



Our Training Schedule

Read More

Subscribe to our newsletter