The ABC’s of Supervising Others

Whether you are a team leader, a project manager, or a unit coordinator; this three-day workshop is designed to help you overcome many of the supervisory challenges you will encounter in your first few weeks of being a boss.

How You Will Benefit:

  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for making sure you give employees instructions that are clear and understood.
  • Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What You Will Cover:

  • Pre-assignment review.
  • Making the transition.
  • Responsibilities of a supervisor.
  • Setting goals.
  • Planning for success.
  • Listening skills.
  • Asking questions.
  • Giving feedback.    
  • Ask for what you want.
  • Giving instructions.
  • Orders, requests, and suggestions.
  •  Managing conflict.
  • Dealing with difficult employees.
  • Dealing with others.
  • The reciprocal quality of relationships.

 




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