Leadership Skills for Supervisors

Supervisors represent a major force in the economy. You have the authority to manage the productivity of people who work for you. You are a crucial interface between employees who work in the service desk and the managers of the organization.  This two-day workshop will equip you with the required experience and skills that will make you master your role in the organization.

How You Will Benefit:

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style and techniques for maximizing that style.
  • Develop more flexibility to use other leadership styles.
  • Search for ways to overcome communication barriers.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.

What You Will Cover:

  • Managing your time and energy.
  • What makes a good leader?
  • Communication as a leadership tool.
  • The commitment curve.
  • Employee development models.
  • Dealing with conflict and difficult issues.
  • What successful leaders do?



Our Training Schedule

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